SHIPPING & ORDER POLICIES
Welcome to The Sensory Boutique!
Every order is carefully packed by hand with care and attention to detail. Whether you’re ordering a viral collectible, sensory toy, plush, puzzle, apparel, or gift, we want your experience to be exceptional from checkout to delivery.
Please read these policies carefully before placing your order. By completing your purchase, you acknowledge that you have read, understood, and agree to these policies.
SECTION 1 — ORDER PROCESSING
Processing Time
Most in-stock orders are processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding weekends and holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During new product launches, holiday seasons, major sales, or other high-volume periods, processing times may be extended. We appreciate your patience and will communicate significant delays whenever possible.
SECTION 2 — SHIPPING
Once your order ships, you will receive an email containing your tracking information.
Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.
The Sensory Boutique is not responsible for shipping delays caused by:
• USPS
• UPS
• FedEx
• DHL
• Weather events
• Natural disasters
• Carrier staffing shortages
• Customs processing
• Holidays
• Other carrier-related delays beyond our control
Shipping charges are non-refundable once your package has been shipped.
SECTION 3 — SHIPPING ADDRESS
Please carefully review your shipping address before submitting your order.
Once an order has been placed, we cannot guarantee address changes.
If a package is returned due to an incorrect or incomplete address provided by the customer:
• The customer is responsible for all additional shipping charges required to resend the package.
• If the package cannot be recovered, The Sensory Boutique is not responsible for the loss.
SECTION 4 — LOST, STOLEN OR DELIVERED PACKAGES
Once your order has been accepted by the shipping carrier, responsibility transfers to the carrier.
If your tracking information shows your package as Delivered, but you cannot locate it, please:
• Check around your home.
• Ask neighbors or household members.
• Contact your local post office or shipping carrier.
• File a claim directly with the shipping carrier when applicable.
The Sensory Boutique is not responsible for lost, stolen, missing, or misdelivered packages after the carrier has marked them as delivered.
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SECTION 5 — PRE-ORDERS
Many of our most popular products are sold as Pre-Orders.
Pre-ordering reserves inventory before it arrives.
Estimated arrival dates are provided by our manufacturers and distributors and are subject to change at any time.
Because we are dependent upon manufacturer production schedules, overseas shipping, customs, and distributor deliveries, delays occasionally occur and are outside of our control.
By purchasing a pre-order item, you acknowledge and agree that:
• Estimated arrival dates are estimates only.
• Delays do not constitute grounds for cancellation, refund, or chargeback.
• We will communicate significant delays whenever possible.
If your order contains both in-stock items and pre-order items, your entire order may be held until all items are available unless otherwise stated.
If you need in-stock merchandise sooner, please place a separate order.
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SECTION 6 — CANCELLATIONS
Orders begin processing immediately after they are placed.
For this reason, ALL SALES ARE FINAL once an order has been submitted.
We do not accept cancellations for:
• In-stock merchandise
• Pre-orders
• Collectibles
• Limited edition products
• Blind boxes
• Clearance items
Please review your order carefully before completing checkout.
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SECTION 7 — RETURNS & EXCHANGES
Due to the nature of our products and for hygiene and quality assurance purposes, we do not accept returns or exchanges on:
• Squishies
• Sensory toys
• Fidgets
• Plush
• Collectibles
• Blind boxes
• Opened merchandise
• Seasonal merchandise
• Clearance items
• Food or edible products
• Pre-order items
These items are considered FINAL SALE.
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Clothing & Shoe Exchanges
We gladly offer exchanges only on eligible clothing and footwear.
To qualify for an exchange:
• Exchange request must be made within 7 days of delivery.
• Merchandise must be unworn.
• Merchandise must be unwashed.
• Original tags must still be attached.
• Merchandise must be free of odors, smoke, perfume, makeup, stains, pet hair, or damage.
Customers are responsible for return shipping costs unless we shipped the incorrect item.
Exchanges are subject to inventory availability.
We do not offer refunds on clothing or shoes.
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SECTION 8 — DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Photos of the shipping box
• Photos of the shipping label
• Photos clearly showing the damaged or incorrect item
Claims submitted after 48 hours may not qualify for replacement.
SECTION 9 — PRODUCT VARIATIONS
Many of our products are handmade, collectible, artisan, or manufactured using specialty materials.
Slight variations in:
• Color
• Texture
• Firmness
• Paint
• Finish
• Packaging
are normal manufacturing variations and are not considered defects.
SECTION 10 — SQUISHY CARE
Squishies are designed to be squeezed and enjoyed, but they are not indestructible.
Over time, repeated squeezing, stretching, twisting, puncturing, exposure to heat, pets, sharp objects, or excessive force may cause wear or damage.
Normal wear and tear—including splitting, tearing, punctures, paint wear, discoloration, or changes in texture—is not considered a manufacturing defect and is not covered under our exchange policy.
Please enjoy your squishies responsibly.
SECTION 11 — REFUSED OR RETURNED SHIPMENTS
Packages refused by the customer or returned due to an incorrect address, failure to claim the package, or delivery refusal are not eligible for a refund.
If you would like your order reshipped, additional shipping charges will apply.
SECTION 12 — SHIPPING FEES
Shipping charges are non-refundable once your order has shipped.
Original shipping costs are not refunded under any circumstance.
SECTION 13 — DISCOUNT CODES
Discount codes and promotional offers must be applied during checkout.
Discounts cannot be added, adjusted, or refunded after an order has been placed.
SECTION 14 — AUTHENTICITY
The Sensory Boutique proudly carries authentic products from authorized manufacturers whenever available.
Many collectible products naturally contain small manufacturing imperfections that are part of the production process and are not considered defects.
SECTION 15 — QUESTIONS
Have questions before placing your order?
We’re happy to help!
Please contact us before completing your purchase if you have questions regarding shipping, sizing, pre-orders, or product details.
Thank you for supporting The Sensory Boutique! We truly appreciate your business and look forward to bringing a little more joy, comfort, and fun to your day. 💜
