Shipping policy

What shipping costs

• Free shipping on orders over $50.
• Standard shipping $5.95 — usually 2 to 5 business days once it leaves us.
• Express shipping $18.95 — when you need it sooner.
• Local pickup is always free.

We ship within the United States.

Local pickup in Prairieville

Choose local pickup at checkout and skip shipping entirely. Orders are usually ready within an hour during shop hours, Monday to Sunday, 11am to 6pm.

Wait for the email that says your order is packed and ready before you head over — that email is how you know it is waiting at the counter. We hold pickup orders for 14 days.

The Sensory, 40235 LA-42, Suite A, Prairieville, LA 70769.

How long we take to pack it

Most in-stock orders are packed within 1 to 3 business days after payment clears. Business days are Monday through Friday, not counting holidays, so an order placed Saturday starts moving Monday.

During new drops, holidays and big sale weekends it can take longer. If something is going to be slow, we will tell you.

Pre-orders work differently — see Pre-orders below.

Tracking

You will get an email with tracking as soon as your order ships. Carrier delivery estimates are estimates, not promises.

Once a package is with the carrier, the timeline is theirs, not ours. We cannot control USPS, UPS, FedEx or DHL, and we are not responsible for delays caused by weather, natural disasters, carrier staffing, customs or holidays.

Check your address

Please look over your shipping address before you submit your order. Once it is placed we cannot guarantee we can change it.

If a package comes back to us because the address was wrong or incomplete, we will happily resend it, but the reshipping cost is yours. If a package cannot be recovered because of an address error, we are not able to cover the loss.

Refused or unclaimed packages

Packages refused at the door, or returned because they went unclaimed, are not eligible for a refund. If you would like the order sent again, additional shipping charges apply.

Shipping charges are non-refundable

Once your order has shipped, the shipping you paid is not refundable.

Pre-orders

A lot of our best items are pre-orders. Paying reserves a unit for you before it lands.

Arrival dates come from manufacturers and distributors and they move — production schedules, overseas freight, customs, distributor delays. We pass on what we are told, and we tell you when it changes.

If your order has both in-stock and pre-order items, the whole order ships together when the pre-order arrives. If you want the in-stock things sooner, place them as a separate order.

Pre-orders are final sale. Full terms are in our Refund Policy.

Discount codes

Codes have to be entered at checkout. We cannot add, change or refund a discount after an order is placed.

Authentic products, clearly labeled

We carry authentic product from authorized manufacturers wherever we can get it, and when we stock an inspired or dupe version we say so right in the product title. You should always know which one you are buying.

Collectibles often have small manufacturing quirks — slight differences in color, texture, firmness, paint, finish or packaging. That is normal for how these are made, and it is not a defect.

If something arrives damaged, wrong, or not at all

Tell us within 3 calendar days of delivery and we will take care of you. Text (225) 253-9001 or email Info@thesensory.shop — we are usually with customers, so a text reaches us fastest.

If tracking says delivered and you cannot find the package, check around the house and with neighbors first, then let us know within 3 days of that delivery scan. We will open a claim with the carrier and do what we can.

The full details — what to send us, what counts as a defect, returns, exchanges and cancellations — are all in our Refund Policy.

Questions before you order?

Ask us. Text (225) 253-9001 or email Info@thesensory.shop. If you are not sure about a size, a pre-order date, or whether something is right for your kid, we would much rather answer first than have you guess.

Thank you for shopping with The Sensory. 💜