Welcome to The Sensory
🚚 Free shipping on orders $50+
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Are your items authentic?
We believe in full transparency. Unlike some retailers, we are always upfront about whether an item is authentic or inspired. This detail is clearly stated in every product title and listing — so you always know exactly what you’re purchasing before you buy. We encourage all customers to read product descriptions carefully prior to placing an order.
What is a blind box?
A blind box is a sealed package containing a mystery item from a specific collection — you won’t know exactly which one you’ll receive until you open it! That’s part of the fun. Please note that all blind box sales are final. Because the contents are randomized by design, we are unable to accept returns or exchanges on blind box purchases. We encourage you to read the product description carefully before ordering.
Do you make custom items?
Yes! We offer a wide range of custom creations. If you can dream it, we can likely make it. Our custom offerings include:
Contact us with your idea and we’ll work with you to bring it to life.
Can you help me find an item that isn’t on your site?
Absolutely! The Sensory is a viral store with an extensive network of resources. If you’re searching for something specific and don’t see it in our shop, reach out — we can typically track it down. Contact us with what you’re looking for and we’ll do our best to make it happen.
Do you offer private or virtual shopping sessions?
Yes! We are proud to cater to shoppers of all abilities. If you need a private, one-on-one shopping session in store, we can absolutely make that happen. Prefer to shop from home? We also offer virtual shopping sessions via Google Meet. Just reach out and we’ll set something up that works for you.
Can you do a pop-up at a party or event?
We’d love to! We are available for pop-ups at private parties, corporate events, and more. We also host sensory birthday parties and corporate experiences. Contact us for availability and more information — we’d love to be part of your next event.
Where are you located?
We are located at 40235 Highway 42, Suite A, Prairieville, Louisiana 70769. We welcome shoppers of all abilities and are happy to accommodate any accessibility needs. Please contact us ahead of your visit if you have any specific requests and we’ll make sure your experience is comfortable and enjoyable.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay and other options available at checkout.
Do you offer gift cards?
Yes! Gift cards are available in our store and make a perfect gift for any occasion. They can be used toward any purchase on our site.
Do you offer wholesale or bulk pricing?
Yes, we work with wholesale partners through Faire. If you’re interested in carrying our products or placing a bulk custom order, contact us for more information.
Do you have a loyalty program?
Yes! We have a rewards program powered by Smile.io. You can earn points on purchases and redeem them for discounts. Look for the rewards widget on our site to sign up or check your points balance.
Where can I follow The Sensory?
Follow us on Instagram and Facebook to stay up to date on new arrivals, restocks, pop-ups, and exclusive deals. You can also shop directly through our Instagram and Facebook pages. Tag us in your purchases — we love seeing our products in the wild!
What is your return policy?
All sales are final. Due to the nature of our specialty merchandise, returns and refunds are not accepted.
Are clothing and shoes eligible for returns?
Clothing and footwear are the only items eligible for an exchange or store credit within 7 days of delivery, provided they are in original condition. Refunds are not offered on these items.
What if my item arrived damaged or incorrect?
Claims for damaged or incorrect items must be submitted within 3 days of delivery with photographic evidence. Please contact us through our Contact page.
Can I cancel my order?
All sales are final, and orders begin processing immediately — often within the first minute of submission. Because of this, the window to request a cancellation is extremely limited.
If you need to cancel, please contact us immediately. We will do everything we can to accommodate your request, but we cannot guarantee a cancellation will be possible. Once a shipping label has been generated or your package has been picked up by the carrier, the order can no longer be cancelled or modified. We appreciate your understanding and encourage you to review your order carefully before completing your purchase.
What about pre-orders?
All pre-orders are final sale. Estimated delivery dates are provided by our vendors and are not guaranteed — release timing is ultimately out of our hands. Just as a vendor may promise a date of August 6th but not deliver until the 15th, delays can and do happen, and we are at the mercy of their timeline.
We will not issue a refund for a pre-order delay unless the item has not shipped within 30 days past the original estimated delivery date. If that threshold is reached, please contact us and we will make it right. We appreciate your patience and understanding.
How do I find my size?
We recommend referring to the size guide on each product page for the most accurate fit.
How do I get in touch?
You can reach us by email at info@thesensory.shop or through our Contact page. We aim to respond within 1–2 business days.
Love a crunchy squishy! This doesn't disappoint.
Everyone that works at the store is incredibly friendly and helpful. They’ll help you find what you’re looking for the right texture the right patterns the right look and feel. I did have one to break upon opening and they refunded me. I’m just going to buy the same exact toy again. I highly recommend doing business with them, but be gentle with the Squishy cause they do not want to accept returns and refunds.
Great selection! And owner was very helpful!
love these little cubes great for students to utilize in class
